1. How can I contact the organizer for any questions?

You can email us at info@complianceplus.hk if any queries or call us at +852-3487 6903.


2. What's the refund policy?

No refund once online payment is made.


3. Is my enrollment fee transferable?

Once you have successfully created an account on Thinkific, the Certificate of Completion will be issued to name used in the account creation. Therefore, please make sure your official name is accurately displayed in the account.


4. Is it okay if the name on my ticket or registration doesn't match the person who attends the training?

As explained above, once you have successfully created an account on Thinkific, the Certificate of Completion will be issued to name used in the account creation. We cannot subsequently amend the Certificate for you as the Certificate will be automatically generated by our training system. Therefore, please make sure your official name is accurately displayed in the account when you create an account on Thinkific.


5. Do I really have to complete the course within a specified time frame? Any expiry date of my purchased courses?

You are not required to complete the course within a specified time frame. Please note that as part of our contractual terms, you will need to complete the purchased course within 1 year of course. The purchased course will then be expired. No refund will be arranged. In addition, the Certificate of Completion will only be issued upon actual completion of the course. We encourage you to complete the course as soon as you can once payment is made.

6. Do I need to take any test after watching the training video?

Yes, there is a quiz to be completed at the end of each course that the Assessment requirement is clearly shown in the course information page that please check for details to know the Assessment Test requirement.

7. What if I fail the Quiz?

You can retake the Quiz after each failed attempt.


8. Can I have a copy of the course materials for my record and own use?

You may email us your request at info@complianceplus.hk.


9. Can my employer pay for the online course fee?

The fees are paid online that we accept online payment and credit card payment. You can keep the receipt and claim reimbursement from your employer. If your employer want to pay for you, please email us at info@complianceplus.hk.


Questions specific to Hong Kong Law Society CPD Courses

10. Which courses can fulfill CPD requirements of the Law Society of Hong Kong?

Please note that only the courses under the category “Accredited by the Law Society of Hong Kong” are awarded CPD points by the Law Society of Hong Kong. Prior to making online payment for our online courses, please make sure you attend right courses you need for fulfilling your own training requirements.  


11. Do these courses count for Hong Kong Law Society CPD? Don't I need to attend a live class to get my credits?

Please note that NOT ALL of our online courses can be counted for Hong Kong Law Society CPD. Only specified online courses under the category “Accredited by the Law Society of Hong Kong” are accredited with the Law Society of Hong Kong and can be counted  for CPD points. You will receive a certificate after completing your course. Please click here for the Law Society of Hong Kong requirements. Prior to making online payment for our online courses, please make sure you attend course you need for fulfilling your own training requirements.


12. I am a qualified lawyer in New York. Can I take the course to fulfill any US professional training requirements?

Specified courses are only accredited by the Law Society of Hong Kong. Please check with the relevant professional bodies to ensure compliance before attending our online courses. Prior to making online payment for our online courses, please make sure you attend right courses you need for fulfilling your own training requirements.   


Questions specific to SFC CPT Courses

13. What exactly is SFC CPT about? 

Under SFC Guidelines on Continuous Professional Training, CPT hours are time spent by individuals in undertaking CPT activities. The CPT activities should be of relevance to the functions to be performed by them and of significant intellectual and practical contents which involve interaction with other individuals. 

SFC Licensed Individuals are required to remain fit and proper to perform their functions at a professional level. 

Relevant topics for individuals at the representative or relevant individual level include, amongst others: 

(a) applicable compliance, legislative and regulatory standards; 

(b) business conduct and ethical standards; 

(c) new financial products in the industry and the associated risk management systems; 

(d) business communication skills and trade practices; 

(e) general law principles; 

(f) computer knowledge; 

(g) basic accounting theories; and 

(h) fundamental economic analysis. 

Relevant topics for responsible officers or executive officers of registered institutions who play a crucial role in ensuring effective corporate governance and control may, in addition to the above topics, include the following: 

(a) business management; 

(b) risk management and control strategy; 

(c) general management and supervisory skills; 

(d) macro and micro economic analysis; and 

(e) financial reporting and quantitative analysis.


14. How many SFC CPT does a licensed person need to take in a calendar year?

A minimum of 5 CPT hours per regulated activity (except Type 7 – providing automated trading services) per calendar year. However, if a person is licensed for more than one type of regulated activity within a group of regulated activities having the same competence requirements.


15. Which courses may fulfill the CPT requirements of the SFC? 

Please note that although CompliancePlus is NOT an accredited CPT provider, we are of the view that all of our online courses may be counted as a relevant CPT course subject to internal compliance approval of your organization. Prior to making online payment for our online courses, please make sure you attend right courses you need for fulfilling your own training requirements.  


16. Can I take online course to fulfill my SFC CPT training requirements?

The taking of online courses will be considered as self-study. Provided that there are independent assessments, such as evaluation or test results, and sufficient records to demonstrate fulfilment and duration of training, they can be counted towards acceptable SFC CPT activities.  Those online courses have to be of relevance to the SFC licensees’ functions. As such, our training platform will keep record of your login time and completion time for each course you take to demonstrate fulfilment and duration of training you attend online. You will also be asked to take our QUIZ as our assessment for your online learning with us.